Ranson Auto Repair

In response to your review regarding your visit to our shop on February 2nd, we regret that you were not satisfied with the results of your visit. As a WV State Inspection Center, it is our responsibility to notify our customers of any problems we find that would not allow their vehicle to pass the state inspection. The left front (driver side) marker bulb on your vehicle was out. The technician noted that it may take longer than the normal time listed to replace the bulb due to some minor damage on your vehicle in that area. He was, however, able to replace it in the time given. The time it takes to replace bulbs varies by vehicle and what is involved in the process and we use an industry standard labor guide.

In response to your review regarding your visit to our shop on January 26th, we regret if there was a miscommunication, but we indicated on your 30 Point Courtesy Inspection that your windshield was cracked. We did not indicate that there was a crack in the transmission pan or anything wrong with it. Regarding the transmission pan, we indicated that fluid was leaking around the pan and we suggested that we pull the transmission pan and replace the gasket and filter and do a transmission flush. We also indicated the necessity of front and rear brake pads and rotors and the possibility of replacing the parking brake shoes (which we would not be able to determine until we got further into the job) Based on these findings, we do not feel that we were dishonest with you in any way. Our shop is a second-generation owned shop that has been in business for 41 years and we feel our integrity has played a large part in our long-standing relationship with the community.